Timed-Entry Admission Tickets
On the next screen, select your preferred time slot for your visit on that day.
Welcome to MOA!
MOA is reopen to the public. We have implemented new visiting procedures and physical distancing measures—for your safety, and ours—including the mandatory use of face masks. MOA’s full visiting policies, procedures and visitor code of conduct are available here .
Please read the following information carefully.
Planning Your Visit to MOA
Museum Hours: Tuesday – Sunday, 10 am – 5 pm
Museum admission is now on a timed-entry basis. All visitors must pre-book a ticket online to be admitted into the Museum. Admission tickets will not be sold on site at the Museum.
Entry times are every 30 minutes. The first entry time each day is 10 am; the last entry time is 4 pm. Your pre-booked, timed-entry ticket allows you to enter MOA within 30 minutes after your selected time slot. For example, if your timed-entry ticket is for 10 am, you may enter between 10 and 10:30 am.
Timed-entry admission tickets will be available to book online approximately one month in advance.
To visit only the MOA Shop or Café MOA in the museum lobby, you do not need to pre-book a timed-entry ticket, though you may be required to wait in line to enter.
Great Hall Seismic Upgrades
In order to upgrade the resiliency of MOA’s Great Hall and protect its irreplaceable collection in the event of a major earthquake, the Museum has begun preparations to seismically upgrade and rebuild the iconic space. Read the full details of this massive undertaking here .
While the Great Hall will be closed to the public for the duration of the construction (beginning December 2020), MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades. Museum admission rates have been reduced to reflect the possible impact on visitor experience (effective January 4, 2021).
Anticipated schedule of activity:
- Early December 2020: A construction hoarding wall will be erected to close the Great Hall from the rest of the Museum. The Great Hall will be closed to the public from this point forward.
- January 2021: Construction begins and is anticipated to be completed in Summer 2022. MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.
Booking Your Timed-Entry Admission Tickets
MOA Members receive free admission but must pre-book a timed-entry ticket online, and present a valid MOA membership card at point of entry.
UBC students, staff and faculty receive free admission but must pre-book a timed-entry ticket online, and present a valid UBC photo ID at point of entry.
Indigenous peoples receive free admission but must pre-book a timed-entry ticket online.
Children 6 years old and under receive free admission but must pre-book a timed-entry ticket online.
If you are a MOA Member or UBC student/staff/faculty, please book only as many free tickets as your benefit type entitles you. You will be required to show your valid MOA membership card or UBC photo ID at point of entry to validate your free ticket. For example:
- If you have an Adult membership, you are entitled to book one MOA Member ticket for yourself, per visit.
- If you have a Family membership, you are entitled to book up to 6 MOA Member tickets for the family members on the membership (up to 2 adults, 4 children), per visit.
- If you are UBC student, staff or faculty, you are entitled to book one UBC ticket for yourself, per visit.
- If you are UBC student, staff or faculty visiting with another UBC student, staff or faculty, you are entitled to book two tickets.
- You are welcome to purchase additional tickets if you wish to bring guests.
If you have complimentary passes, special admission privileges, or pre-paid vouchers (including Access 2 Card, Tourism Challenge Privilege Passes, Vancouver Attraction pre-paid vouchers, MOA complimentary passes, UBC Alumni, UNA or UTown privileges), please click here for special instructions on how to redeem your privileges.
We regret that we cannot accept cash or MOA gift card payments for the purchase of tickets. An online service fee will be added to ticket purchases. No refunds or exchanges will be issued for timed-entry tickets—including if you miss your timed-entry slot.
MOA's online ticketing is operated by the The Chan Centre. You will be required to create an online account with The Chan Centre to complete your online booking. (If you have previously purchased tickets to events at The Chan Centre, or have previously registered for any of MOA's ticketed events and workshops, you may already have an existing online account—you will need to log into that account.)
For technical assistance to book timed-entry tickets online, please contact The Chan Centre: firstname.lastname@example.org , 604-822-2695.
For general inquiries about the museum, please contact MOA's reception: email@example.com , 604.822.5087.
If you have pre-booked a timed-entry ticket, but are no longer able to visit because you are sick; have traveled outside of Canada within the last 14 days; have been identified by Public Health as a close contact of someone with COVID-19; have been told to isolate by Public Health—please call 604.827.5932.
When You Arrive at MOA
Once you are at MOA, please maintain a two-metre distance from others outside of your party at all times, be prepared to wait in line, and travel light. Please note food and drink cannot be consumed inside the Museum.
All visitors are required to wear non-medical masks, when indoors at MOA and on the UBC campus in accordance with UBC's COVID-19 Safety Plans . This amends UBC's previous policy which strongly recommended the use of masks. (Updated September 11, 2020.)
If you or any member of your party is feeling sick; have traveled outside of Canada within the last 14 days; have been identified by Public Health as a close contact of someone with COVID-19; have been told to isolate by Public Health—please stay home. We look forward to welcoming you back in the near future.
MOA reserves the right to deny or revoke entry to the Museum to any visitor who does not adhere to any stated policies or code of conduct .